The GRM of Apex Hospitals Pvt. Ltd. (AHPL) provides a standardised, inclusive system to receive, record, evaluate, address, and resolve grievances across all units. It ensures all voices are responded to respectfully and systematically.
Guiding principles include- Transparency, Fairness, Respect, and Accountability.
These principles govern all GRM operations as part of AHPL's ethical governance and social performance framework.
The mechanism applies across all AHPL facilities for internal stakeholders (employees, doctors, nurses, support staff, interns, trainees, contractual workers) and external stakeholders (patients, attendants, vendors, suppliers, contractors, visitors, community members).
Grievances covered include issues related to service delivery, workplace conditions, conduct, safety, welfare, contractual compliance, environmental and social impacts, and patient care.
Internal GRC- Employee Grievances
Chairperson: Mrs. Tanu Sharma
Members: Mr. Ashish Gupta, Ms. Manisha Lakhyani, Mr. Vinay Singh
Member Secretary: Mr. Bhagirath Sharma
A separate ICC handles all sexual harassment cases.
Compensation, benefits, payroll issues
HR policy concerns
Working conditions, safety, welfare
Termination disputes
Discrimination or harassment
Ethical misconduct or managerial conflict
Raise verbally with immediate supervisor/manager for early resolution.
Submit written grievances to the HOD. Response within 3 working days.
Meeting conducted; written reply within 3 working days.
Meeting conducted and grievance redressal within 7 working days.
Additional provisions include HR support at all stages, representative accompaniment, contractor grievance routing, and direct referral of POSH-related cases to ICC.
Identity and personal data of the grievant are protected, shared only on a need-to-know basis, and not disclosed externally unless legally required or authorised.
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